Troubleshooting
Quick checks when the scanner won't connect, staff can't sign in, or a card won't scan.
1 min read
Scanner won't connect
- Check the API key was pasted correctly and starts with
tc_live_. - Make sure API URL wasn't changed.
- Make sure the device is connected to the internet.
Staff can't sign in
- Check the email or phone and the 6-digit PIN.
- Make sure they've been added on the Staff page.
- Asked for a code? Check their email for the one-time code.
Card won't scan
- Make sure the customer has opened their card and the code is showing.
- Try scanning again.
- Make sure the scanner is connected.
Still stuck?
Contact support and the TapCard team will help.
What's next?
Ready for customers? Get & Reward Customers.
Stuck on a step?
The TapCard team is happy to walk you through it.